General Information

CURRENCY: All orders from this website will be processed in Canadian funds. The Bank of Canada's currency converter can be used to determine equivalent foreign currency amount.

SECURITY/PRIVACY STATEMENT: All orders made from our store are encrypted via SSL technology at checkout and are completely secure. We respect your privacy: any ordering information provided will be kept strictly confidential and will not be released to third parties under any circumstances. We promise that any personal information you provide will only be used for the purpose of completing your order and we will not use such information for any online promotions, spam or other form of electronic junk mail.

SALES TAXES: For orders destined to locations within Canada, GST/HST/PST will be added as appropriate. GST/HST/PST will not be added for USA/international orders.

HST REBATE: Depending on the products ordered and the purchaser location, the purchaser may qualify for a rebate of the provincial portion of the HST. Where the purchaser qualifies for an HST rebate, the rebate will be automatically applied at the time of processing sale and the net HST payable will be reduced by the point of sale rebate. There is no need to specifically request or apply for the HST rebate.

SHIPPING: Shipping charges are extra and will be added to the cost of your order. All orders are shipped via Canada Post service. For orders sent to locations within Canada, we offer EXPEDITED PARCEL (2 - 10 business days) and EXPRESSPOST ( 2 - 5 business days). Sometimes shipping can take longer to remote or rural areas. For shipments to the USA, we use Canada Post EXPRESSPOST USA ( 2 - 7 business days). For international orders, we use Canada Post EXPRESSPOST INTERNATIONAL service, which generally takes 1 - 3 weeks. International service can sometimes be delayed by the destination country's customs and inspection process, which we have no control over, and which can significantly delay delivery. As well, for international locations, including the USA, customs duties, tariffs and VAT may be charged to your order, which we have no control over.

SHIPPING - ONLINE PRODUCT REGISTRATION: For online product registrations (online ground school, online exams) please select the shipping option "Online Product Registration": we will add a $30 flat fee for registration and set up and administer your unique user ID and password. The online product registration fee is waived and does not apply if you have ordered a Culhane text(s) along with an online product.

FREE SHIPPING - 100 NM RADIUS YVR AIRPORT. If you are located within 100 NM radius of YVR International Airport, wtthin Canada, shipping is free based on Canada Post Expedited Parcel service. There is no need to make any selection for this, if we see your order is within this radius, we will not charge shipping when we process your order payment.

PAYMENT METHODS: Payment can be made by credit card only - we accept VISA, MASTERCARD and AMEX. We do not accept personal cheques/money orders and we don't offer COD service.

ONLINE GROUND SCHOOLS/ONLINE EXAMS - USER ACCESS PASSWORDS, SUPPORTING TEXTS: Please allow 24 hours for us to set up your individual user access ID and password: individualized user access credentials will be sent via separate email once completed. Users of our online ground schools and online exams will require access in some cases to the appropriate Culhane training manuals to access aviation charts, aircraft performance tables and weather summaries: supporting texts are NOT provided or supplied for free in electronic format and are NOT included in our basic online course or online exam fee - please be sure to order appropriate texts to match the online course/online exams ordered where necessary.

DISCOUNTED PRICING FOR VOLUME ORDERS. We extend discounted pricing for volume orders of current versions of Culhane training manuals. The volume discount is available for everyone regardless of whether ordering as an individual or as a business/school. The volume discount is on a "per item, per order basis" meaning that past orders cannot be counted towards a volume discount on a new order. The volume discount will be automatically applied and is a progressively larger percentage discount for larger volume orders.

ON SALE/CLEARANCE ITEMS. We offer discounted prices for overstock items from past years that have gone out of date. Available quantities are limited and once sold out, clearance items will no longer be available. If you are attempting to order a clearance/on sale item, and you are unable to order the item at check out, it is likely that the item has sold out. Please refresh your internet web browser so as to be presented with the most current available items. Discounted pricing on on sale or clearance items often change so please check back to see if a particular item's pricing has improved since your last visit.

E-MAIL NOTIFICATION/CONFIRMATION OF SHIPPING: We normally send e-mail notification with confirmation of shipping and tracking information within 1 - 3 days of receiving your order to the e-mail address you provided with your order. If you have not received shipping and tracking information, please check your e-mail privacy settings or SPAM filters - sometimes these can block our shipping confirmation e-mail. If you have not received any shipping/tracking information within 3 days of ordering, please let us know and we would be pleased to provide shipping and tracking details for your order.

RETURN AND REFUND POLICY: All sales are FINAL - No returns, exchanges, refunds or credits.

LATE SHIPMENTS: All our shipments normally arrive on time but if you have not received your order within 12 days for a Canada/USA shipment, or 30 days for an international shipment, please notify us via email at info@acceleratedaviation.com or telephone at 604-279-0179 and we will run a track/trace of your order and report to you.